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CLIENT TERMS AND CONDITIONS

 

Before purchasing coaching sessions or programmes from Sophie Buck Divorce Coach, please ensure you read the following terms and conditions carefully. These terms outline the agreement between you (the Client) and the Coach and should be fully understood prior to the start of any session or course. If you have any questions or concerns, please raise them before your coaching begins.

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1. Initial Consultation

You may be offered a complimentary 20-minute online consultation. This is an opportunity to discuss your needs—no coaching will be provided during this time. Based on the information you share, an estimate of the number of sessions required may be offered. Please note, this is a guideline only and may be subject to change.

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2. Booking & Payments

Full payment must be received at least 48 hours before your scheduled session.
If payment is not received within this timeframe, the session will be cancelled and may be offered to another client. It is your responsibility to pay the session fees before each scheduled session and your payment acts as confirmation of the appointment booking.

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3. Cancellation & Rescheduling

If you need to cancel or reschedule a session, please provide as much notice as possible. A minimum of 48 hours' notice is required via WhatsApp, email or phone call. Clients may reschedule a one-to-one coaching session without penalty if more than 48 hours advance notice is provided. No refund will be given for termination of a course once it has commenced.
Cancellations made with less than 48 hours' notice are non-refundable. By booking any service you are agreeing to be bound by this cancellation policy. 

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4. Refunds

Refunds will not be issued for cancellations made within 48 hours of a scheduled session. Fees reflect the time, preparation, and professional expertise involved and therefore refunds are not issued for any sessions that have been paid for and attended.
Where a package has been booked and paid for in full in advance, if you choose to discontinue before completing all sessions, a pro-rata refund will be issued after deduction of the full standard rate for any sessions already attended.

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5. Session Fees

The fees for coaching, coaching packages and courses are as advertised on the website and booking page. Fees may be subject to periodic review and change. Payment must be made in full at the time of booking.


6. Payment Methods

Payment can be made via bank transfer, credit, or debit card. Payment by cash or cheque can only be accepted by prior agreement.

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7. Contact Between Sessions

All contact between sessions will be via telephone, email, or messaging.

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8. Attending Your Session

All sessions will take place on Zoom unless otherwise agreed with Sophie Buck. If you are running late for a booked session, please advise me via email or WhatsApp as soon as possible. Unless we have agreed otherwise, I will wait 15 mins before terminating our session and considering it a missed/forfeited appointment. 

If you do arrive late, whilst I will always try to provide you with a full session, this cannot be guaranteed due to other bookings. Unfortunately I am unable to make up time at another session.

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9. Session Outcomes

While every effort will be made to support your goals, no guarantees can be made regarding the outcome. In agreeing to work on the issues presented, I will use my best efforts to work towards your desired outcome but cannot guarantee a resolution. Results will always vary depending on your individual circumstances and commitment.

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10. Standards of Behaviour

During our coaching sessions, you will be treated with respect and professionalism at all times.  You agree not to attend sessions under the influence of alcohol or recreational drugs, except any medications lawfully prescribed by your doctor.  All violent, abusive, or inappropriate behaviour may result in immediate termination of the session and future sessions without refund.
 

11. Confidentiality

All information received from you will be dealt with in accordance with the provisions of the UK General Data Protection Regulation (UK GDPR).

All sessions and communications are confidential, except under the following circumstances:

  • You give consent for information to be shared.

  • There is a risk of harm to yourself or others.

  • In cases involving fraud, crime, or minors.

  • Where required by law or court order.
     

In such cases, I may share information with relevant professionals, always keeping your identity confidential unless legally obligated otherwise. By booking coaching with Sophie Buck, you consent to anonymised information being used for ongoing professional supervision and training. Where coaching is conducted in a group format, the Client agrees to maintain the confidentiality of all information communicated to the Client by the Coach and other Clients.

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12. Liability & Indemnity

Under no circumstances will Sophie Buck Accredited Divorce & Separation Coach be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Sophie Buck. In addition, I agree to defend, indemnify, and hold Sophie Buck harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

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13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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14. Updates

Terms and conditions may be updated periodically without notice. Please review them if returning after a break in service.

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15. Data Protection

Your data is handled according to my Privacy Policy, in compliance with UK data protection law. Booking a session signifies your acceptance of this policy.

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16. Concerns & Complaints

If you have concerns about your coaching experience, please speak to me directly. I will do my best to resolve any issues promptly and professionally.

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17. Statement of Understanding

By booking a session, you confirm that:

  • You understand the scope of the coaching offered.

  • You accept that outcomes are not guaranteed.
    You acknowledge coaching is not a substitute for medical or psychological treatment.

  • You agree to participate actively and responsibly in the coaching process.

  • You may terminate coaching at any time.

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Please do not book an appointment if you do not agree to these terms and conditions.

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